Crisis Media - The Good, The Bad, and The Very Ugly

14 Tips for Responding to Media Inquiries in the Midst of a Crisis

Written by Robyn T. Braley

Adrienne Arsenault of the CBC The National, Global TV’s Dawna Friessen, and CTV’s Lisa Laflamme are in the lobby with their camera crews demanding a comment. In the parking lot in front of your head office is a gaggle of newspaper, radio and more TV reporters.

Mobile trucks are parked across the street where technicians are busy locking onto satellite signals. Just when you think it can’t get worse, in walks Anderson Cooper from CNN. Great, now the story has developed legs and gone global.

Crises Communication; Managing the Risk

When Lightning Strikes

Written by Robyn T. Braley

No matter how much time you spend creating a Crises Communication plan, you are never fully prepared when the unthinkable happens. 

You will never know how deeply the devastation can cut into your soul until it happens to you.

As you try to assess the degree to which your business has been destroyed while standing waist-deep in liquid filth, a crises communications plan may not be the first thing that comes to your mind.